Joel Anaya, a Hospitality Business Management student from Washington State University, studied entries from Web sites like dinnersfromhell.com, flightsfromhell.com, and notalwaysright.com to identify seven classes of annoying customers. Now, Anaya's data set was certainly limited, but his breakdown seems pretty good to me. I'm not sure though if "loud talkers/laughers" would fit under "Service rule breakers."
Classes of annoying customers
Wednesday, May 23, 2012
Classes of annoying customers
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